1. Home
  2. Docs
  3. WPS Player
  4. Troubleshooting
  5. The video doesn’t show up

The video doesn’t show up

Table of content

1. The player displays a 403 or 404 error instead of the video

Did you change anything in your .htaccess?

Be sure there is no rule in the .htaccess file that could fire a 403 or 404 page instead of the video.

Here are some examples of .htaccess code that could cause this problem:

RewriteRule wp-content/plugins/(.*\.php)$ - [R=404,L]
RewriteRule ^wp\-content/plugins/.*\.(?:php[1-7]?|pht|phtml?|phps)\.?$ - [NC,F] (automatically added by WeSecur Security plugin)

Solution: Remove any .htaccess line that could alter php files inside the plugins folder.

2. The player is loading endlessly

Are you using DuckDuckGo?

Check out the browser you are using. DuckDuckGo won’t play embed videos from porn tubes like PornHub or Xvideos.

  • DuckDuckGo apps on mobile (iOS and Android).
  • DuckDuckGo plugins on desktop (Chrome and Firefox).

Solution: Use another browser like Chrome, Firefox, Edge or Safari. Note that your visitors may have the issue if they visit your site from DuckDuckGo.

Was this article helpful to you? Yes No